Last Updated: July 26, 2026
At Hoover, we stand behind the quality and performance of our products. If for any reason you are not completely satisfied with your purchase, we are here to help.
Returns
You have 30 days from the date of purchase to return an item for a refund. To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and undamaged
- In its original packaging
- Accompanied by proof of purchase from our site (order confirmation or receipt)
How to Initiate a Return
To initiate a return, please contact us at 56258support@outlook.com with your order number and the reason for your return. We will respond within 2 business days with return instructions and a pre-paid shipping label.
Once your return is approved, please securely package your item and ship it to the following address:
Hoover Returns
2161 Broadcast Drive
ALBUQUERQUE, NM 87101
USA
Please note: Returned products must be sent with postage prepaid. Products returned “collect” or “COD” will not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment.
Please allow 4-6 weeks for processing of a return.
Please note:
- Return shipping costs are covered by Hoover – we will provide a pre-paid shipping label via email.
- Original shipping costs are non-refundable.
- Refunds are issued for the purchase price of the item only; any additional charges related to expedited shipping will not be refunded.
- Beyond 30 days, credits will only be issued when Hoover determines that the return is due to a mistake made on the original order by Hoover.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery at 56258support@outlook.com. We will arrange for a replacement or a full refund, including any applicable shipping costs.
Exceptions
The following items are not eligible for return:
- Final sale or clearance items
- Gift cards
- Products purchased from other retailers (must be returned to the original place of purchase)
Warranty
Hoover products are backed by limited warranties that vary by product. Please see the individual product page for further details. Warranties apply to products purchased within the United States (including its territories and possessions).
For warranty service or assistance with your Hoover product, please contact us at 56258support@outlook.com.
Contact Us
If you have any questions about our return policy, please contact us:
Email: 56258support@outlook.com
Return Address: 2161 Broadcast Drive, ALBUQUERQUE, NM 87101, USA